Part 1. Organization Information:
Company/Organization Name: Resource Advantage, Inc.
Web URL: www.resourceadvantageinc.com
Address (including country): 284 Ford Road
Melrose, NY 12121
USA
Company Email Address: jan@resourceadvantageinc.com
Telephone: 518-663-5232
Year Founded: 1993
Fax: 518-663-5233
Key Contact Person: Jan Means
Affiliation (if part of a larger formal
organization or a local branch of a company):
Telephone: 518-663-5232
Email: janmeans@aol.com
Guiding principles/values of the organization: Our Business Philosophy:
We are committed to...
• providing services of high quality and exceptional value to our clients
• continually influencing with integrity, for the advancement of the client
• establishing a work atmosphere which centers on the interdependence of high initiative experts and team contribution to achieve high quality results
• actively seeking and applying the best contemporary and proven approaches and techniques for achieving excellence in customer satisfaction , business process effectiveness, organization productivity, and information technology support
• transferring knowledge to the client organization, improving their ability to be effective and productive.
We value and require:
• Integrity
• Quality
• Intellectual curiosity
• Mutual respect and support
• Balance in work and personal lives
• Interdependence
• Customer focus
• Results orientation
• Systemic approach
• Flexibility
• Healthy self-esteem
Part 2. Course / Curriculum Information:
Facilitation Courses Offered: (list course titles): • Facilitation Mentoring Programs (customized for the client, by the client)
• Essential & Specialized Facilitation Skills (Beginning, Intermediate, Advanced)
• Human Dynamics of Facilitation
• Facilitating Process Improvement
• Deliverables-based Project Planning and Tracking
• Successful Project Scoping and Change Control
• Business Process Analysis and Design
• Business Data Analysis and Data Modeling
• Requirements Definition for Successful Information Technology Development
(supporting either Make or Buy approaches)
• Bridging the Gap: Effective Communications in the Workplace
• Building Productive Project Teams
• Influencing with Integrity: How to Get Work Done in Collaborative Environments
Specialized Types Offered: - On-site training at client site
- Train-the-Trainer
- Public Seminars
- Small Group and One-on-One mentoring
Course Activities Focus: (in percentages)
% of Demonstration: 30%
% of Theory: 30%
% of Practice: 30%
% of Feedback: 10%
Are Course Agendas on the website?: yes
Are Learning Objectives on the website?: yes
Are the course fees on the website?: no
Course Levels Available
(press & hold ctrl to choose more than one): Beginner,Intermediate,Advanced
Special Features:: - courses taught by expert practitioners (we do what we teach)
- courses available to be customized for the client
- courses taught at the customer site have exercises that are customized by the client (so the students actually accomplish real work during the class exercises)
- mentoring is available after the classroom training, to ensure that students internalize the skills
Part 3. Course Accessibility:
Geographical Locations (list areas where courses are usually offered): - At Client Site or selected location
- At selected hotel or conference locations in US, Canada, Europe or the Pacific Rim
Delivery Mechanisms
(press & hold ctrl to choose more than one): Face-to-face group,One-to-one coaching
Languages in Which Courses Taught:: English
Public courses: yes
Private / in-house courses available: yes
Part 4. Trainer Qualifications and Credentials
Please list information for up to three trainers::
Trainer 1: Name: Janet Means
CPF since: 2003
CPF Assessor: no
IAF member since: 2000
Leadership roles in the field of facilitation:
Years of facilitation experience: 25
Training experience/qualifications
(years/ firms or organizations etc.): Ms. Means is experienced as a senior manager, facilitator, and information systems manager and developer over a 25 year career in a variety of industries including manufacturing, direct mail and financial services. Special expertise focuses on facilitation of work sessions in large-scale project environments which bring Business professionals together with Information Technology, Project and Quality professionals to improve business performance. She also provides facilitation mentoring and training programs, and specializes in business modeling and the human dynamics of facilitation.
Other relevant credentials: Ms. Means is the co-author of the book “Facilitating the Project Lifecycle: Skills & Tools to Accelerate Progress for Project Managers, Facilitators and Six Sigma Project Teams”, published by Jossey-Bass, July 2005. Ms. Means is also a regular speaker at project management, facilitation and quality conferences throughout the US.
Trainer 2: Name: Michael Spivey
CPF since: 2004
CPF Assessor: yes
IAF member since: 2000
Leadership roles in the field of facilitation:
Years of facilitation experience: 10
Training experience/qualifications
(years/ firms or organizations etc.):
Other relevant credentials: PMP,
Mr. Spivey is a regular speaker at project management, facilitation and quality conferences throughout the US.
Trainer 3: Name: Tammy Adams
CPF since: 2003
CPF Assessor: no
IAF member since: 1998
Leadership roles in the field of facilitation: IAF Board Member 2006-8
Years of facilitation experience: 18
Training experience/qualifications
(years/ firms or organizations etc.): Ms. Adams specializes in Team Facilitation and Business Process Analysis. As a Certified Profession Facilitator and trainer, she guides teams in identifying and transforming their process knowledge and business requirements into viable project and system deliverables that incorporate quality principles consistent with methodologies such as TQM, Six Sigma, and Lean.
Other relevant credentials: CQM,
Ms. Adams is a co-author of the book “Facilitating the Project Lifecycle: Skills & Tools to Accelerate Progress for Project Managers, Facilitators and Six Sigma Project Teams”, published by Jossey-Bass, July 2005.
Ms. Adams is also a regular speaker at project management, facilitation and quality conferences throughout the US.
Part 5. Feedback Information:
Are participant references available?: yes
Describe the evaluation / curriculum review / continuous improvement process in place: Each course is modeled from current best business practices and the trainers' hands-on experiences to provide practical training for real-world business skill-building. We review training drafts with a cross-section of our client base, and modify to provide maximum skill delivery potential. During each classroom or mentoring experience, we obtain evaluations from our participants. We use this feedback to update our materials and exercises in order to improve our programs and keep them current and relevant.
