Making Questions Work: A Guide to What and How to Ask for Facilitators, Consultants, Managers, Coaches and Educators
By Dorothy Strachan
Published by Jossey-Bass, 2007

When it comes to facilitation, questions make things happen; they are the engine that drives healthy and productive group processes. IAF-Member and one of the founders of the field of facilitation, Dorothy Strachan, a partner in Strachan-Tomlinson, a process consulting firm based in Ottawa, Canada, offers a way to reduce the amount of effort and time required to find or develop questions that work for facilitated processes. Making Questions Work provides 1800 questions and 5 process frameworks for opening a session, enabling action, critical reflection, issues analysis, and closing a session as well as a wealth of specific guidelines, strategies and examples.
As reviewers have commented:

• "Everyone who facilitates should have this book on their desk!" Ingrid Bens, consultant and author, Facilitating with Ease!
• "There is everything from cultural and contextual sensitivity to effective use of body language in this richly detailed and flexible facilitation text." Valerie Alia, professor, Leeds Metropolitan University, United Kingdom
• “This is a facilitation bible, a ‘must-have’ for thoughtful planning and addressing facilitation challenges.” Nancy Lalonde, Director of organizational development, University of Ottawa
• "An indispensable, time-saving thesaurus of powerful searching questions linked to simple but powerful frameworks for structuring workshops, meetings, interviews, and surveys." Allan Mees, change consultant and facilitator, Standard Life plc, Edinburgh, Scotland
• "Provides facilitators and managers with a road map for group processes by building our capacity to ask the right questions in almost any situation." Felipe B. Alfonso, Asian Institute of Management Centre for Corporate Responsibility and vice chairman, Manila Electric Company, Philippines