Skip to main content
The Facilitation Impact Awards (FIA) honours organisations that have used facilitation to achieve a measurable and positive impact as well as the facilitator(s) who worked with them. More about FIA
Silver award
Pôle emploi Ile de France
Paris, France

Developing ad hoc and sustainable childcare solutions for job seekers


Bringing all the stakeholders together in a collaborative session allowed, for the first time, the views and ideas of job seekers to be considered in the search for a solution.

The results achieved include:

  • the creation of 300 new childcare centres for vocational integration (AVIP) by the end of 2020 to promote equal opportunities to help break the cycle of poverty, despite the COVID-19 situation
  • the launch of a geospatial information platform on childcare service offering by the end of 2020.

After the collaborative Lab session 50 people completed a questionnaire. The results were as follows:

  • job seekers experiencing problems finding childcare – level of satisfaction with the collaborative session was 4.7 out of 5 and usefulness of the AVIP solution was 3.8 out of 5
  • advisers to job seekers – level of satisfaction with the collaborative session was 4.8 out of 5 and usefulness of the AVIP solution was 4.1 out of 5.

Comments received included:

We note that following the Lab collaborative session some of our proposals have been considered by the CNAF for improving childcare.

The implementation of the various phases of the AVIP project is being done with more inclusion of stakeholders and this is very much appreciated. 

In terms of quality of life at work we find it rewarding to be consulted by management on strategic issues.

Context and challenges

The Pôle emploi Ile-de-France Lab contributes to strategic or operational projects to speed up their implementation through the organization of collaborative sessions. We use the Accelerated Solution Environment (ASE) method.

The Lab and the National Family Allowance Fund (CNAF) were working on several projects related to childcare:

  • the redeployment of the service – a platform for connecting job seekers with accredited childcare centres for children under 3 years of age
  • the construction of a partnership organization as part of the development of childcare centres with a vocation for professional integration (AVIP).

The Ministers of Labour, Solidarity and Health wanted a sustainable long term solution to make it easier for jobseekers with children under 3 years to undertake intensive research to join the labour market. To find this solution we needed to take a collaborative approach to better understand and model a holistic user journey.

Project objectives

The objective was to bring together the people involved in employment support and childcare with job seekers to:

  • model persona journeys of job seekers looking for a childcare solution as part of their integration journey
  • consolidate the means of accessing a childcare system to remove a barrier to people doing intensive research to find employment and stay in the labour market.


A facilitated 2-day collaborative session using the ASE method was held with all the stakeholders of the project including users being job seekers with children under 3 years of age.