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The Facilitation Impact Awards (FIA) honours organisations that have used facilitation to achieve a measurable and positive impact as well as the facilitator(s) who worked with them. More about FIA
Platinum award
Rotary Bangalore Indiranagar
Bangalore, India

Optimize Covid Relief Initiatives in Bangalore


Relief services crossed 175,000 families and over 698,000 lives were impacted at a spend of over INR 200 million (US$ 2.65 million).

Technology was used to GPS map the beneficiaries along with a database that was compiled to ensure no duplication – zero duplication was achieved from the 3rd day of operations.

The final number of volunteers that came together was over 2000, comprising various teams – fund raising, public relations, accounts, procurement, supply chain and logistics, distribution, records maintenance, technology, monitoring, survey and research, nutritionists, doctors, counsellors, government liaison and police interaction.

The President Manoj Agarwal was amazed and stated:

I have no words to express my feelings, all I can say is I am grateful that we could execute this project with the results that we had not even imagined we would get close to, it was way beyond our imagination. I have experienced the power of facilitation, but for something of this magnitude, with this diversity, and in such a short time, this is absolutely amazing. Who would have imagined that starting from INR 1 million (US$ 13,224), we would actually deliver a project of over INR 200 million (US$ 2.65 million), and all of it in 52 days?

Context and challenges

Rotary Bangalore Indiranagar (RBI) has been known to be the model club which always contributed towards service projects in all the five avenues of Rotary – Community Services, Club Services, Vocational Services, Youth Services and International Services. They were known to be able to take on large projects and find ways to deliver effectively.

The COVID19 pandemic lockdown on 24 May 2020 caused a major disruption and left many “migrant” labour stranded. Being daily wage workers, they lost their livelihoods and could neither go back to their homes nor stay in the city and manage their daily needs. The vast majority lost their homes when they were unable to pay their rent and had to live in tents wherever they could find some place. Without food and water, they were totally helpless.

The RBI’s Board of Directors, the trustees of their Bangalore Indiranagar Rotary Trust and the Community Services Director got into action to see how they could help. While these were the major stakeholders, they involved all the members of the Rotary Club, all of them were all also eager to step in and help in whatever they could do. This was in alignment to the core objectives of service that RBI had.

A quick survey that showed many organizations, including the government were providing support too. But the support was very unorganized and there was a lot of duplication with relief from multiple sources going to the same group of people. This resulted in some people being deprived of the relief needed. The survey also showed that the number of people needing relief was exceptionally large. They had anticipated being able to help about 2,000 families. This number was already 4 times more than the available funds of INR 1 million (US$ 13,224). The survey revealed there were at least 500,000 families in need.

Having seen the facilitative approach Sanjay Dugar had taken to help other projects in the past few years, all of which scaled up very rapidly, the team decided to seek facilitation support to find their way forward.

The team decided to maximize reach and stretch beyond the 2,000 families target they had hoped for earlier. They needed to find ways to eliminate the duplication and bring together a large group of people with diverse skills to implement this project. The challenge was how to get people from other organizations with their own interests to collaborate and work seamlessly, rapidly and in an aligned way to achieve a common mission.

Project objectives

The desired outcomes were to:

  1. Maximize the reach of relief services.
  2. Eliminate duplication so that the reach could be enhanced even more.
  3. Build a collaborative working team of diverse skilled people that was needed for implementation.


RBI worked with Sanjay Dugar, an IAF CertifiedTM Professional Facilitator, from C2C Organizational Development to achieves its objectives.

The facilitation approach was agile and emerged as the project went ahead. Stage 1 and 2 were clear right from the start and it was clear other needs would emerge as the project moved ahead.

Stage 1: Establishing a mission and determine the goal/s

The first stage was to design a workshop to have the members clearly define their mission, call out the scope and the set their goals. They also needed to establish a core leadership team (each of these members would be leading different functional team) and the different functional teams that would help them achieve their goals.

Stage 2: Establishing ways of working and forming the teams

The second stage involved designing and conducting workshops first with the core leadership team to determine their ways of working. This was followed by workshops with each of the functional teams to establish their ways of working and their ways of communicating with the core leadership team.

Stage 3: Review, course correction and scaling up

In stage 2 and as the project progressed, it was decided that every week there would be a review meeting amongst the core leadership team. The purpose was to look at what is working well and what needs to be done differently to optimize efforts. They would also look at any course correction or scaling up needs to come up with better ways to continue forward.