Client / Sponsor / Primary Facilitator:
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Office of Quality Improvement
Two Decades of Facilitation Impact
The Office of Quality Improvement (OQI) at the University of Wisconsin-Madison was created in 1990 by then Chancellor Donna Shalala. The purpose is to be a catalyst for continuously improving the university through facilitation and consultation.
The objective was to provide a resource for facilitation and consultancy that would enhance the university’s ability to advance its vision and priorities.
We used the following approach to achieve the project objective.
- Selected and maintained a team of highly skilled consultant/facilitators who help faculty and staff define their vision and priorities at both the campus and unit levels, as well as approaches to realize outcomes and impact;
- Developed or adapted methodologies to achieve goals and make connections for the purpose of maximizing resources, stimulating innovation and sharing best practices;
- Custom-designed each project to meet the needs of the client group using a variety of facilitation tools and techniques;
- Increased leadership and facilitation capacity by providing training and job aides for leaders such as models, articles and how-to guides;
- Connected people across the campus in learning from each other.
Key Results Achieved
OQI helps University of Wisconsin-Madison clients achieve goals that are important to them. This includes:
- Completing over 250 projects (involving all 13 schools and colleges) in the last 24 months. Those projects involved:
- Developing new programs and structures or merged structures
- Helping faculty and staff from a wide range of disciplines arrive at solutions, plans, and innovations with significant organizational impact.
- Designing and executing approaches that have enabled thousands of voices to be considered and then organizing that input into priorities and strategies and guiding execution to ensure implementation.