IAF Malaysia Chapter Webinar - Riding the Helicopter – Client Engagement with An Integral View
How many times as we facilitate, we find out that there are hidden views, concerns and constraints that we wish we knew long before we walk in to the room?Kuala Lumpur, Malaysia
How many times as we facilitate, we find out that there are hidden views, concerns and constraints that we wish we knew long before we walk in to the room?
How often do we see groups in blaming, downward spiral mode and we wish there is a way to shift them to see the “big picture” quickly, readily and elegantly?
In this practical virtual session, you will be equipped with a powerful framework that you can apply immediately to explore multiple dimensions and surface challenges and possibilities together with your clients (IAF Competencies A – Creating Collaborative Client Relationships in focus)
This integral framework creates a helicopter view and can be applied throughout the whole facilitation project, including client contracting, stakeholder interviews, client briefing and debriefing. It empowers us as facilitators to take the pulse with the group and ourselves -- “ What is going on in this moment?” – both the obvious element and the more subtle and nuanced.
This originates from the work of Ken Wilber, cited as one of the most important philosophers and theoretical psychologists of our time. A comment on his work is “After reading Wilber, it is impossible to imagine looking at the world the same way again”.
You will also experience collaborating in a virtual environment, and we shall co-create an integral client interview template. Please ensure you have a web cam and headset for a full experience of the virtual learning environment (best experience via using laptop or tablet vs. connecting via smartphone).
Your Facilitator: Lilian Wang
Born in Beijing, educated in Hong Kong and Germany, Lilian is a Certified Professional Facilitator and Assessor of IAF.
Lilian comes from a diverse background comprising over 10 years of management consulting, staff development, research collaboration, marketing, operations in both public and private sectors. Prior to becoming a facilitator/ coach, she was engaged in a start-up learning and development business, where she helped lay the business foundation and expanded its client base to over 2,000 executives/ managers in HK and South East Asia in two years.
In the past 12 years Lilian has worked mainly with clients in the Greater China region and South East Asia. Her clients span a range of sectors, including banking, energy, healthcare and pharmaceutical industries, technology, telecommunication, manufacturing, government and non-profit organizations.
Your Facilitator: Yvonne Yam
Born in Shanghai, raised in Hong Kong, and educated in the United States and Japan, Yvonne was APAC Change Manager for an electronics, automation and control components distributor, focusing on SAP implementations. In this capacity, Yvonne facilitated multiple cross-functional and cross-geographic meetings to transform the businesses from “local” to “global”, drive engagement, communicate change, and promote cross-team/cross-cultural collaboration, in Japan, ANZ, Southeast Asia and Greater China.
Prior to and after her in- house role, Yvonne had facilitated strategic alignment, cross-team collaboration and team building interventions for MNCs, NGOs and local schools.
Yvonne is known for her highly energetic, passionate and engaging facilitation style.