Webinar: Becoming a Client Magnet

New Delhi, India
Wednesday, 22 April 2020 - 7:00pm to Thursday, 23 April 2020 - 6:45pm (Asia/Calcutta)
2020-04-22 19:00:00 2020-04-23 18:45:59 Asia/Calcutta Webinar: Becoming a Client Magnet https://www.iaf-world.org/site/events/webinar-becoming-client-magnet

How do you get clients to call you, instead of you calling them? How do you collaborate with your client before a session? How do you engage and interact?

New Delhi, India

How do you get clients to call you, instead of you calling them? How do you collaborate with your client before a session? How do you engage and interact? What beliefs do you hold about yourself in relation to the client? And how do you follow-up?

In this webinar, we will explore and expand the following topics:
•Who are you as a facilitator? Your style makes a difference!
•Contracting with the client – how to build rapport and high level of trust
•Engagement and interaction – your ways of communicating
•Assertiveness and its place in the contracting phase
•The most important stuff to agree upon…
•How to follow-up outcomes and deliverables
•The returning client – an long-term collaborative process

Presenters: Malin Morén Durnford, CPF and Trevor Durnford, CPF

Registration

Presenter Profiles:

Malin Morén Durnford, CPF: 

In 1995, Malin decided to dedicate her career to facilitating real change in organisations, and founded Lorensbergs, a consultancy firm specialising in facilitation. Working together with her husband Trevor Durnford, she has stayed committed to her chosen path and over the past 30 years they have worked with more than 100 organisations across the globe.

Malin works as a facilitator in leadership teams and in large-scale interventions. She is a specialist in designing change processes with facilitation at the core, and has helped many organisations to train and develop internal facilitators. She has been described as ”a miracle to work with” by clients around the world. Malin has a BSc in Behavioural Science from Gothenburg University, Sweden, and a degree in Pedagogy and Adult Learning. She is a Certified Professional Facilitator (CPF) accredited by the International Association of Facilitators, a Hall of Fame member and a Certified Coach by EMCC.

Trevor Durnford, CPF: 

Trevor started his career as a Chartered Mechanical Engineer although soon after realised that his real passion was in the people domain. He became a consultant in the early 90’s, training facilitators and leaders in continuous improvement. With consultancy experience under his belt, Trevor went back into organisations, this time in HR. He spent 7 years as HR Director for two UK based multi-national companies putting much of his experience in facilitation and change into practice.

Returning back to the field of consulting in 2005, Trevor helped establish Lorensbergs with his wife Malin Morén – building the company up to 25 consultants and working with clients globally in facilitation, leadership development and change. Recently, Trevor has been Chair of the International Association of Facilitators and recipient of the Gold Award for Facilitation Impact. He is also a Certified Professional Facilitator (CPF) and is on the board of the Solutions Focus in Organisations association.