Global Flipchart #11
What’s in your toolbox for process design?
Every facilitator has their favourite tool - the one they come back to over and over again, in many different contexts. We asked a few IAF members and fellow facilitators what approaches and methods they keep in their toolbox when it comes to process design. The answers are as different as our profession, ranging from philosophies to questions for preparation and hands-on methods.
Here is what the 5Ps stand for, as well as the guiding questions for each P:
- Purpose: Why is this facilitated session taking place? What’s the overall aim?
- Product: What’s the outcome we want to have at the end of the workshop? Or, what are the things we need to produce to achieve the purpose?
- Participants: Who needs to be involved and what perspectives will they bring into the workshop?
- Probable issues: What issues will people bring into the workshop and/or may arise in the workshop?
- Process: How should we proceed to produce our product, while keeping our purpose, participants and probable issues in mind? What steps should we take?
Having lived in 7 and worked in 48 countries, Michael has acquired an innate sense of intercultural sensitivity. He's studied social science, HR, organisational development and systemic management. He is now a certified systemic coach and change manager, as well as an intercultural coach. More info is available at sd-consult.com.
Seow Bee Leng
Vernissage is action-focused and helps to energise participants and ensure that timeframes are respected.
Aim: To visualise the results of group work as well as to evaluate and select solutions.
Time: Elaboration, evaluation and clarification - about 45-90 minutes.
- Create a structured template (e.g. Problems, Solutions, Conditions) for each topic that should be worked out.
- Clearly explain the template to the team.
- Form working groups based on participant preferences (What topic attracts/involves you most?).
- Allow each group to work on their topic. Set a time limit (e.g. 15 minutes).
- Rotate the groups around other topics and encourage them to evaluate and complete other topics with their ideas.
- Explain and visualise evaluation rules:
- Y: same opinion (“I agree”)
- ?: questions (“I don’t understand”)
- ~: different opinion, objection (“I don’t agree”)
- Cards or light bulb symbol for additions
- Help to clarify:
- ?: What’s the question? What’s the answer? - Visualise answers
- ~: What’s the objection? What’s the answer? How can we rewrite it to have both parties’ acceptance/ endorsement? - Visualise objections and agreements
- Cards or light bulb symbols: Ask and visualize additional information
- flipchart paper
- evaluation symbols
- cards or post-its