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The International Association of Facilitators (IAF) is a participatory organisation with members in more than 65 countries. As a professional association, we set internationally accepted industry standards, provide accreditation, support a community of practice, advocate and educate on the power of facilitation and embrace the diversity of facilitators.
May 2016 |
Tips: Boxes and Arrows
My job as a UX consultant can be summed up as bringing order from chaos. UX discovery workshops form a major part of my schedule, and bringing a group of new faces onto the same page, transforming disordered information into chunks the team can use to go forward, is an uphill task. My design skills take a back seat, but here are some of the things I have learned:
- Active listening is essential: avoiding judgment, showing interest, probing, reflecting and summarising, observing non-verbal behaviour, listening for feelings. Keep your eyes and ears open at all times.
- Using white-boards, flip charts, stickies, helps to organise the information. Multi-colored stickies can help in categorising contributions. This approach increases and encourages involvement by the group, and they can see the ideas take shape.
- Finally, the boxes and arrows. By drawing these on the white-board, you can bring clarity to the flow through a proposed process. Use interesting visual ways to communiste your ideas to the group.
This is a short version of an article originally published on medium.