Privacy policy and terms of use

This privacy policy explains to members of the International Association of Facilitators (IAF) and other users of the IAF’s website the kind of information the site collects, how, and for what purposes.

The IAF Privacy Policy supports the principles of the Platform for Privacy Preferences Project (P3P), an initiative that aims to maximize privacy and user confidence and trust on the web, as well as the Global Commission on Internet Governance’s statement Towards a Social Compact for Digital Privacy and Security and the OECD 2013 Privacy Guidelines. It does not supercede any country laws where IAF operates. 

Collection of Personal Data

  • Visitors may browse the IAF’s web site without disclosing any personal data.
  • Users of the IAF website may be asked to voluntarily provide personal data, primarily during the process to become an IAF member, or when electing to complete an IAF member profile.
  • Personal data collected when electing to join the Association includes, but is not limited to, name, email and mailing addresses, phone number, and IAF region and chapter affiliations. Our payment processor,, collects additional information. We do not keep this information on file.
  • Non-IAF members who visit the site may elect to provide their name, region and email address for the purpose of receiving occasional updates from the Association via electronic mail.
  • The IAF does not collect information about our website visitors from other sources, such as public records or bodies, or private organisations.
  • The IAF does not knowingly collect personal data from children. We do not offer products or services of interest to children.

Use and Access of Personal Data

  • Data is collected via the website primarily for IAF membership administration and the technical administration of the website.
  • The IAF principally communicates with its members via email. The IAF uses email addresses to send IAF members information about their membership (e.g. confirmation and renewal notices); quarterly newsletters, occasional (typically no more than two per month) updates from the Board of Directors, and information from a member’s Regional Director.
  • The IAF also communicates with non-IAF members four times a year or less using the email address voluntarily submitted via the website.
  • We do not sell, rent or share any information collected via our website with other organisations.
  • We record and store personal data and other information in a secure database. Access to this database is limited to the IAF Board of Directors and designates, as well as to IAF office staff and contractors, including website administrators and technical support professionals.
  • Personal data is provided to volunteers and/or contractors outside the secure database only after signature of a legally binding data use agreement. 

Personal Choice Options

IAF members may choose:

  • To be listed in the IAF Members Directory, made available to other IAF members;
  • To be included in the “Find an IAF CertifiedTM Professional Facilitator” listing, if qualified.
  • To upload publications to the IAF Author section of the site’s Knowledge Center.
  • To join an IAF Chapter or Special Interest Group. This provides contact details to the authorized lead of that group. 

For both the IAF Member and CPF Directories, members may choose not to share any or all of the following: their entire profile; their physical address details from the profile; their email address from the profile.

  • An IAF member may alter or delete the display of their personal information and adjust their communication settings by logging into the site and accessing the IAF member profile.
  • The IAF reserves the right to refuse to provide any visitor with personal data. If we refuse, we will give reasons for our refusal. In order to protect you, we will not provide information if we are unable to verify the identity of the person making the request. You may challenge our decision to refuse to provide personal data by contacting the IAF office.

Information Security

  • The IAF has implemented security measures to protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
  • All our members, volunteers, employees and data processors who have access to personal data are obliged to respect its confidentiality.
  • We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

What cookies do we use and why?

The IAF uses the following cookies on its site:

  • Strictly functional cookies: These cookies allow users to navigate the website, remember applied settings and facilitate member’s log-in and access to features;
  • Performance cookies: These cookies collect information about how visitors use the website (analytics), for example, to help us improve error management within the site; and to test different designs and help to optimize the delivery of certain media (such as video).
  • Targeting cookies: These cookies link to services provided by third parties, such as Facebook, LinkedIn, YouTube and Twitter, for functions such as “Like” and “Share” buttons. Third Parties provide these services in return for recognising that a user have visited the IAF website.

By using our site, you accept the use of cookies. If you prevent the use of cookies, we cannot guarantee how the IAF site will perform for you.

The International Association of Facilitators (IAF) is a non-profit organisation incorporated under the Minnesota Non-Profit Corporation Act in the United States. As a professional association, the IAF’s mission is to grow the community of practice for all those who facilitate, establish internationally accepted professional standards, build credibility and promote the value of facilitation around the world.

The IAF Office is based in Toronto, Canada and can be contacted at 411 Richmond Street East, Suite 200, Toronto, Ontario M5A 3S5, by phone at +1 (647) 346-3336 x 234 and by email at


© 2017 International Association of Facilitators