Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

By Kerry Patterson
Joseph Grenny
Ron McMillan
Al Switzler
Published Thursday, 1 August 2013

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive