Have you ever been with a team that was spinning in circles and felt unsure how to help? Have you ever been in the room with a high-conflict group and wanted to flee?

If you are responsible for leading teams of any size toward better outcomes, then chances are you have stepped into the role of facilitator at some point.
But what does it mean to be a facilitator? While sticky notes, dot voting, and gathering people around a whiteboard are all helpful activities, they can only take us so far.