Who are These People and Why are They Yelling at Me? The art and science of managing large angry public meetings.
Published Saturday, 30 November 2019
This is a text book on facilitation. It's focus is on 'what is facilitation'? The link between facilitation and public engagement. How to design public engagement to avoid large angry meetings. How to prepare to facilitate larger public meetings. How to design the facilitation process to achieve public dialogue and best outcomes. The book includes meeting check lists and a sample 'Facilitator's Agenda'.