Dr Dale Hunter’s classic guide includes all the latest findings and research on facilitation. Written by an international expert, it’s the go-to sourcebook for people involved in human resources, management, mediation, team leadership, performance management and individual and team coaching. If you’re someone who is responsible for effective group and inter-personal dynamics, this is the Bible.

“Interpersonal dynamics can unravel the best of managerial intentions. Worse still, a little knowledge in untrained hands can lead to managers manufacturing consent and manipulating people to agree to management goals. Hunter’s book is a sobering reminder of how many managers, directors and business leaders are stumbling about in the dark with very few skills when it comes to unlocking individual and group potential. … The Art of Facilitation will sit comfortably on the bookshelf of anyone wanting to learn more about harnessing group energy to attain a common goal.” Ruth le Pla, Management Magazine, May 2007